The supply of all coverings, fabrics and paints by Lords are based on the selection of product by the customer with guidance from our staff (if required).
Ultimately the final choice is that of the customer and it is for the customer to be sure the product they choose is the product they require in texture, pattern, shade etc.
It is recommended that on receipt of goods and before an fitting, making or usage that goods are checked and as you requested. Once it is used, fitted, cut, applied etc. returns will not be accepted.
Certain special order products cannot be returned in all cases this will be pointed out at the time of order.
Lords do not accept responsibility for variations in shade, texture, colour and batches. The manufacturer's product notes for each individual item/s will clearly state the nature of the goods and any special considerations. It is for the customer to check these meet with their expectations.
Should the customer choose their own contractors they are solely responsible for the contractor's ability to work with the goods supplied by Lords.
If you require interior design assistance then we can advise and undertake this type of project and it will be treated as a specific role and costs will be discussed to cover the added responsibility and time when providing this service.